Refund and Returns Policy

Business Name: Fousin LLC
Website: https://fousin.shop
Email: info@fousin.shop
Phone: 650-630-2378
Address: 1924 Pulgas Ave, East Palo Alto, CA 94303, USA
Niche: Women’s Jewelry & Accessories

1. Overview

At Fousin.shop, customer satisfaction is our top priority. We want you to feel confident and excited about every purchase. This Refund Policy outlines when refunds, returns, and exchanges can be offered.

By placing an order, you agree to the terms listed below.

2. 30-Day Return & Refund Window

We accept return and refund requests within 30 days of the delivery date.

To be eligible for a return:

• Items must be unused and unworn
• Items must be in original packaging
• Items must be in the same condition as received
• You must provide proof of purchase (order number or email)

3. Non-Returnable & Non-Refundable Items

Due to hygiene and quality control standards, we cannot accept returns on:

• Earrings (for sanitary reasons)
• Personal grooming accessories
• Custom or personalized jewelry
• Gift cards
• Clearance or final-sale items
• Items damaged by misuse or improper handling

4. Damaged, Defective, or Incorrect Items

If you receive:

• A damaged product
• A defective item
• The wrong product

Please contact us within 7 days of delivery.

Include the following:

• Order number
• Photos or video of the issue
• Your preferred resolution (refund or replacement)

If approved, we will provide:

• A free replacement OR
• A full refund

You may not need to return the defective item unless requested.

5. Change of Mind Returns

If you changed your mind:

• You may return eligible items within 30 days
• Return shipping costs are the customer’s responsibility
• Refund will be issued only after the item is inspected and approved

Products must be unused and in original packaging.

6. Refund Processing Time

Once your return is received and approved:

• Refunds will be issued to your original payment method
• Please allow 3–7 business days for processing
• Banks and card issuers may take additional time

If you haven’t received your refund after 10 business days, contact us.

7. Order Cancellations

Orders may be canceled within 12 hours of placement.

Once your order is being processed or shipped, we cannot cancel it.

8. Shipping Fees

• Original shipping charges (if any) are non-refundable
• Customers are responsible for return shipping unless the product was defective or incorrect

9. Lost or Stolen Packages

Fousin LLC is not responsible for packages reported as delivered by the carrier but not received by the customer.
We will assist you in filing a claim with the carrier if needed.

10. How to Request a Return or Refund

To initiate a return or request assistance, contact us:

📧 info@fousin.shop
📞 650-630-2378

Please include:

• Full name
• Order number
• Explanation of the issue
• Photos (if applicable)

We respond within 24–48 business hours.

11. Changes to This Policy

We may update this Refund Policy periodically. Any changes will be posted on this page with a new effective date.